Frequently asked questions
What is Pullover Parking?
What’s the difference between Pullover and other conventional valets?
- charges from Pullover are at least 50% lower than that of major valet operators, and charges are by hourly basis - best for short stays while you are running errands or having meetings!
How much does Pullover charge for the parking services?
RM5 per hour or part thereof.
Can I park overnight with Pullover?
Unfortunately, we do not offer this service for the time being.
Do I have to make a parking reservation in advance?
Where does Pullover park my car?
We have a close working relationship with the residents of Bangsar Baru, whose private parking spaces are utilised by Pullover when those said spots are not in-use by the residents.
Why should I trust Pullover with my car?
Are there any risk of getting towed/tyre-clamped/getting a ticket?
no, the spaces that we are utilising are private and secure — hence police tickets, clamping, and towing of vehicle will not happen at all.
How do I know who’s my Pullover driver?
we call our drivers ‘Buddies’, each of the Pullover buddies will be wearing our Pullover uniform, and you can identify the specific person in charge of your car from the picture in the Booking details screen in the app.
How long is the average wait time?
Where do I need to drop my car?
you can drop your car anywhere within our operations zone — our aim is to allow customers to drop their cars at the doorstep of the destination.
Can I retrieve my car at a spot other than the spot that I dropped my car off?
yes, you can! we are flexible that way, as long as the retrieval spot is within the same zone (e.g. drop off at McDonald’s Bangsar, retrieve at Inside Scoop Bangsar).
Best practices while using Pullover?
i. make sure that you stop your car at a safe spot by the road, without blocking the traffic flow behind you. also, use the app under safe circumstances, do not get distracted by using the app while driving.
What if I can’t reach my selected destination on-time?
you are advised to call the buddy to inform him that you are running late. We do not charge late fees!
What if the buddy is not here on my chosen ETA?
Change of booking details, cancellation policy
if you intend to change your booking time or destination, you will have to cancel the existing booking and make a new booking.
Can I pay using my debit/credit card?
we apologise that we do not accept card payments for the time being.
How do i pay for my parking with Pullover?
for the time being we only accept:
Help & Support
What do I do if my car is damaged by your staff?
If proven (with evidence) that we caused damages (major) to your vehicle, Pullover will compensate for the damages done to your vehicle via insurance claims.
What do I do if my valuables in the car are missing?
Pullover holds no responsibilities and will not be liable in the case of loss of valuables as we advice customers to not leave any valuables in the vehicle when using Pullover's service.
Do I need to update my Pullover account? What is required from me?
you are advised to update your Pullover account with your e-mail address and car details (especially the car plate & colour of your car).
What if I drive more than 1 car?
you need to list the details of every cars on your account if you wish to drive different cars while using Pullover's services.
What do I do if my phone ran out of battery before I was able to retrieve my car?
i. where possible, do look for any of our buddies who are near you. they will be able to facilitate you in retrieving your car.